Frequently Asked Questions
Q. What is financial spread betting?
A. Spread betting is a very simple concept and it shares many similarities with conventional trading. You 'buy' an instrument if you think its price is set to rise, or 'sell' if you think it will fall. It should be noted however that unlike share trading you will not own the shares or receive the same benefits accruing from that ownership.
Q. Are you regulated by the FSA – Financial Services Authority?
A. Yes, we are regulated by the Financial Services Authority; our FSA register number is 184333.
Q. Where are you based?
A. We are based in the UK.
Our business address is: Floor 4, Audrey House, 16-20 Ely Place, London EC1N 6SN, United Kingdom.
Our registered office address is 55 Baker Street, London, W1U 7EU, United Kingdom
Q. How long has your company been established?
A. We have been trading as Gekko Global Markets Limited since January 2009; our company number is 03148972.
Q. Do you offer seminars?
A. We offer a range of free seminars throughout the year. Please visit our Trading Academy for up to date information on seminar topics and dates.
Q. Is my money safe?
A. Yes, as an FSA regulated firm we are obliged to segregate all the clients’ funds with the company funds. Additionally, under the Financial Services Compensation Scheme (FSCS), from 31st December 2010, client deposit guarantee limit is increased to £85,000. For more information visit the FSCS website.
Q. What are your trading hours?
A. Our trading hours are 24 hours from Sunday 23:00 until Friday 21:15*. Our Client Services department is open Monday to Friday 08:00 to 19:00.
*Trading may be unavailable up to 1 minute before we close at 2115h on Friday night.
Q. How can I apply for an account?
A. Please click here to open an account
Q. How can I deposit funds?
A. You can deposit funds instantly on our trading platform using a debit/credit card. Alternatively you can deposit funds via a bank transfer or cheque.
Q. How can I withdraw my money?
A. You can withdraw funds by accessing your account and selecting either a credit/debit card transfer or a bank wire transfer. Please note we do not return funds by cheque and we will only send funds back to source.
Q. How can I place a bet/trade?
A. You can place a bet/trade by using the online trading platform. You can also place a bet/trade over the telephone. Our minimum bet/trade size over the telephone is £1. For further information, please visit our Trading Academy.
Q. How can I retrieve my password?
A. You can retrieve your password by going to the login page for your account, selecting retrieve password and then follow the instructions. Alternatively please visit our Trading Academy for further information.
Q. How do I retrieve my username?
A. To retrieve your Username, please email or call our client services department.
Q. Where can I get more help to use the trading platform?
A. Please visit our Trading Academy for further assistance or alternatively please email or call our client services department.